Direct Services Program

Through this program HERC provides objective and comprehensive housing counseling and assistance services to those with housing problems, questions and concerns. In most instances, issues of concern involve tenant/landlord matters and require a detailed explanation of legal rights and responsibilities and counseling on the steps the client must take to resolve their problem.

The extent of services provided depends on the nature and complexity of the problem and the client’s ability to understand and follow the recommended course of action. While most tenant/landlord counseling is conducted over the phone, counselors will meet with clients if deemed necessary, or upon request. Meetings are usually held to review documents such as leases, eviction forms and notices or to assist with the development or completion of documents such as demand letters and small claims forms.  

Key to the provision of services is an assessment by the counselor of the problem and the development of an action plan for the client to follow. 

Assistance is provided on a variety of issues including:

  • Housing Discrimination and Fair Housing
  • Landlord and Tenant Rights and Responsibilities
  • Eviction
  • Rental Assistance Programs – information and resources
  • Leases and Rental Agreements
  • Rent Increases
  • Security Deposits
  • Heat/Utilities/Repairs Problems
  • Housing Code Compliance
  • Energy/Rehab Assistance Program Information
  • Home Buying (general information)
  • Foreclosure (general information)

Descriptions of the specialized services provided by HERC for home buyers and for those facing foreclosure can be found under “Home Buying/Post Occupancy” and “Foreclosure Prevention”.

HERC operates its Housing Counseling Phoneline on Tuesdays and Fridays. The number is (860) 296-4372. 

While most Direct Services Program counseling is provided individually, HERC also provides services to groups. Counselors conduct, and participate in, workshops and forums addressing a variety of housing issues. These services are provided on request and there may be a service fee for them.