How much experience does HERC have?
HERC was established in 1980 and has been providing housing counseling services since 1983. 

How can I be sure I am receiving quality services from HERC?
HERC is a HUD-approved housing counseling agency and as such must meet high standards established by the U.S. Department of Housing and Urban Development.  HUD monitors the services provided, how they are provided, counseling outcomes and the qualifications of staff.  All HERC staff participates in regular professional training to ensure they are well-educated about current housing issues and strategies to solve housing problems.

Is the HERC office handicapped-accessible?
Yes. In fact, accessibility is one of the areas examined by HUD when conducting our performance reviews.

How much do services cost?
In general, HERC does not charge any fees for services.  However, clients are expected to reimburse the organization for expenses that are paid on their behalf.

Will I have to provide personal information in order to receive services?
HERC receives funding support from many different sources and this support is what enables us to provide services at no charge to our clients.  Our funders require that we provide them with detailed reports about those who benefit from our services.  Therefore, we must obtain certain information from our clients before we can provide services.  We will ask you about your income, race, family size, marital status, etc. prior to counseling.  This information is kept confidential but is required in order for us to continue to receive funding.